{"id":9040,"date":"2015-10-08T10:50:54","date_gmt":"2015-10-08T10:50:54","guid":{"rendered":"https:\/\/ca.syspro.com\/blog\/onsite-champions-and-super-hero-consultants-part-2\/"},"modified":"2021-03-04T14:48:51","modified_gmt":"2021-03-04T14:48:51","slug":"onsite-champions-and-super-hero-consultants-part-2","status":"publish","type":"post","link":"https:\/\/ca.syspro.com\/blog\/applying-and-operating-erp\/onsite-champions-and-super-hero-consultants-part-2\/","title":{"rendered":"Onsite Champions and Super Hero Consultants \u2013 Part 2"},"content":{"rendered":"<p>In <a href=\"https:\/\/ca.syspro.com\/blog\/2015\/09\/18\/onsite-champions-vs-super-hero-consultants-part-1\" target=\"_blank\" rel=\"noopener\">Part 1 of this blog<\/a> I defined the general differences between the Onsite Champion (OC) and the Super Hero Consultant (SHC) and then arrived at a conclusion: Access to both types of superhero is a good idea for any company with an ERP system. In this part, I\u2019d like to hone in on the details and examine each of our caped ERP defenders for strengths and weaknesses.<!--more--><\/p>\n<p><strong>Onsite Champions \u2013 the Upside<\/strong><br \/>\nPreviously, I compared the Onsite Champion to Batman \u2013 the quintessential home-turf problem solver. The OC can be an important addition to your ERP investment. As a member of your staff, he or she has a few \u2018insider advantages\u2019, such as specific business insight, relevant industry knowledge, and an intimate familiarity with your company\u2019s culture, including personalities, relationships, stress points, goals, and the political landscape. The totality of the OC\u2019s knowledge allows for an holistic approach to problem solving. Using a methodology built on trial and error, the OC can arrive at innovative solutions that come with built-in trust and stability.<\/p>\n<p><strong>Onsite Champions \u2013 the Downside<\/strong><br \/>\nThere are limitations, however to the powers of the Onsite Champion. To start with, you can\u2019t expect too much \u2013 at least, not too soon. The learning curve for an effective OC is, in my experience, at least two years of full time hands on experience. Even after the OC is trained, their ERP knowledge may be largely theoretical, and they often lack in-house resources, such as hardware, software, and 3<sup>rd<\/sup>-party partners with complementary knowledge and skill sets. Working on their own, without access to the necessary tools and advice, OCs often revisit an issue multiple times before a solution is found. Even when the solution is found, it may require specific skills (such as software development) that need to be outsourced.<\/p>\n<p>There\u2019s another potential issue with Onsite Champions that we refer to as \u2018application erosion\u2019. Application erosion occurs when problems are \u2018solved\u2019 inexpertly, often through recourse to third party workarounds, typically in programs such as Excel. An OC who finds it more expedient to create a workaround is not doing your company a favor. Rather than being a \u2018Seeker of Value\u2019 he or she becomes a \u2018Subtractor of Value\u2019. Over time, as these workarounds become standard practice, your company will understand and use less of your ERP.<\/p>\n<p><strong>Super Hero Consultants \u2013 the Upside<\/strong><br \/>\nThe SHC is analogous to Superman. Let\u2019s look at some of his strengths. To begin with, the SHC has a vast and varied knowledge of SYSPRO, and has experience in multiple industries and numerous businesses. He\u2019s familiar with your hardware, your software, and your third party applications. He has both theoretical knowledge and practical application skills.<\/p>\n<p>Having a problem with reports or journal updates? Unable to post materials to a job? Your SHC will have seen it before at other sites, and will probably know multiple solutions. Because of his experience, an SHC is confident in providing positive recurring results, and there\u2019s rarely a need for trial-and-error testing. Even when the SHC is momentarily baffled (which even happens to Superman now and then), he has recourse to the breadth and depth of the SYSPRO community, including access to innovation teams and software developers.<\/p>\n<p>As for application erosion \u2013 that\u2019s unlikely to be an issue when you hire an SHC. SYSPRO Support personnel are in the business of finding innovative solutions by leveraging SYSPRO\u2019s full functionality. Getting more bang for your buck is what this Superman is all about.<\/p>\n<p><strong>Super Hero Consultants \u2013 the Downside<\/strong><br \/>\nBut there are pitfalls \u2013 even the occasional chunk of kryptonite. When the SHC walks in your door, he or she may be starting the job with limited understanding of your industry and business processes. His focus is on making your end-to-end business as streamlined as possible within standard practices \u2013 perhaps at the cost of past history and relationships. Your staff may view him, and his solutions, with suspicion, since he\u2019s only in the office for a limited time, and only when problems arise. As many an SHC discovers, cultural knowledge can be extremely valuable when attempting to drive a project to a successful conclusion. And finally, having your problem solved by a goal-oriented SHC might just come with a price. The SHC\u2019s solution may be innovative, but non-holistic and insensitive to local conditions, which can lead to problems with future stability.<\/p>\n<p>In my next blog I\u2019ll conclude this discussion of OCs and SHCs by offering some practical analogies to help guide you in your support decisions.<\/p>\n","protected":false},"excerpt":{"rendered":"<p><span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 3<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>In Part 1 of this blog I defined the general differences between the Onsite Champion (OC) and the Super Hero Consultant (SHC) and then arrived at a conclusion: Access to both types of superhero is a good idea for any company with an ERP system. In this part, I\u2019d like to hone in on the &#8230; <a title=\"Onsite Champions and Super Hero Consultants \u2013 Part 2\" class=\"read-more\" href=\"https:\/\/ca.syspro.com\/blog\/applying-and-operating-erp\/onsite-champions-and-super-hero-consultants-part-2\/\" aria-label=\"Read more about Onsite Champions and Super Hero Consultants \u2013 Part 2\">Read more<\/a><\/p>\n","protected":false},"author":155,"featured_media":9663,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[8],"tags":[],"class_list":["post-9040","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-applying-and-operating-erp"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - 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