“The Stevies” Awards Recognize Outstanding Role of SYSPRO Customer Service in Maintaining High Customer Retention Rate
COSTA MESA, CA – March 9, 2016 — SYSPRO, a provider of best-of-breed, award-winning enterprise resource planning (ERP) software for on premise, cloud-based and mobile utilization announced today that the American Business Awards has honored the SYSPRO USA Customer Service Department as a bronze winner for “Customer Service Department of the Year, Category Computer Software.”
According to Joey Benadretti, President, SYSPRO USA, “The company has long embraced a corporate philosophy that puts the customer first, which is why SYSPRO has one of the highest customer retention rates in the industry. Developing a relationship with our user base is the core foundation of SYSPRO’s expressive passion for its customers. Interaction and communication remain two of the most vital elements that underpin the relationship.”
Benadretti continues: “SYSPRO strives to find ways to individualize customers’ different requirements. Applying both TQM and Continuous Improvement techniques aid in this progression. The result is that SYSPRO has been ranked amongst the greatest customer-centric software companies and works hard to retain this earned status. Outstanding customer interaction is paramount, but requires dedication, effort, as well as feedback from customers. Every customer is important — a belief that is exemplified by the actions and support of the SYSPRO Customer Service Department as well as everyone at SYSPRO.”
Benadretti continues: “The SYSPRO USA focus on customers is based on 7 tiers or pillars deemed essential to satisfy demanding customer expectations. It is personal and specific to each customer and addresses the ‘what, how and when’ of what must be defined, designed, delivered and deployed. This approach is typically the differentiator that sets the company apart from the bulk of ERP vendors who short cut on expectations.
The Customer Service Stevie Awards were presented March 4, 2016, in Las Vegas.
About The Stevie Awards
Stevie Awards are conferred in six programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
SYSPRO is one of the longest standing and largest independent, international providers of ERP systems for mid-market manufacturers and distributors worldwide. SYSPRO has for more than 35 years delivered on its promise to provide thousands of its customers globally with the tools required to effectively operate and compete. Backed by a truly dedicated and professional team of employees and partners around the world, the company’s ability to innovate and develop technologies based on the needs of customers is one of the reasons why SYSPRO enjoys one of the highest retention rates in the industry.