SYSPRO Return Merchandise provides an easy, efficient method of controlling the return or exchange of items sold to customers, ensuring visibility and tracking of the item until the transaction is concluded. Analysis of your RMAs can be performed to look for trends in returns for particular items or reasons as an indication of possible quality issues.

Return to Supplier simplifies the process of returns and provides an efficient method of controlling items leaving site for returns or repairs, ensuring visibility and tracking of the item until the process is concluded.​ Return to Supplier integrates all processes and capabilities affected by a return transaction, which includes Accounts Payable, Purchase Orders, Inventory Control, Return Material Authorization and General Ledger.​

For an industry like Automotive Parts and Accessories, lot traceability is a must to comply safety standards and maximize quality control. SYSPRO Lot Traceability allows you to track materials from receipt right through to delivery of the product to the customer, as well as at any level in-between. This solution also provides the ability to trace a lot or batch through the entire value chain from raw material receiving to dispatch and enables you to trace a unique item with a serial number through the value chain.

SYSPRO’s Sales Order solution is the heart of the distribution offering from SYSPRO. SYSPRO Sales Orders enhances customer service through fast, efficient order processing and accurate, timely order fulfilment while maximizing sales through instant access to information on stock availability, prices and product substitutions. This solution facilitates the unique requirement of the automotive industry in which automotive OEMs perform call offs against order contracts they have with component suppliers on a regular basis.